DEPOSIT: A Deposit equal to 35% of the total due will be required to book your reservation, with the balance due 90 days prior to arrival. Reserving withing 90 days of your arrival date requires that the total amount of your invoice is due at booking. Balances not paid by the due date will result in forfeiture of the Deposit.
TAX: 13.416% tax added to rental rate (4.16% excise and 9.25% transient accommodation)
PAYMENT: We accept PayPal*/Credit Card*, Intuit E-Check (free), Cash, Checks, Money Order (e.g. USPS), or Wire Transfers; (* a surcharge of 3% US domestic and 4% international will be added).
CANCELLATION: All fees received are non-refundable. If we rebook the cottage, we will refund all of your money, pro rata, minus a $50 processing fee. We will make every effort to do so. Cancellations and early departures due to inclement weather are not subject to refund. If you have any concerns about your travel plans we suggest you consider obtaining trip insurance through a 3 rd party company by comparing prices and features online.
THIS IS A NON-SMOKING AND NO SHOES HOUSE: Please respect this requirement or an additional cleaning fee will be charged.
CHECK-IN: is at 3:00 P.M. and Check-Out is at 10:00 A.M. This gives our cleaning staff a bare minimum of time to prepare the cottage for the next guests, most of who will arrive by 3:00 p.m. that same day, tired from traveling and anxious to get moved in and relax.
LATE CHECK OUT: Late Check-Outs are available upon availability at 50% of the daily rate, plus taxes. You will have access to the cottage and property until the time you leave for the airport on your departure day. This is recommended for late night or red-eye flights
TELEPHONE: There is a landline and telephone/ answering machine in the cottage. Local calls are free. Any other calls must be made by other means (e.g. cell phone, skype, facetime).
AMENITIES: ALL amenities are included free (there are no additional charges beyond those outlined above), regardless of the length of your stay. Please see our cottage descriptions for amenity details
17 Palms Kauai is a fully licensed and permitted property located in a visitor destination area (VDA zone) and approved by the County of Kauai under Transient Vacation Rental (TVR) licences #3054 & #3055.
We make every effort to ensure that
all equipment is in working order and that the surrounding environment
is as pleasing as possible. In the event of an equipment breakdown,
we will strive to repair it as soon as possible after being notified
of a problem. We cannot guarantee that televisions, appliances,
etc. will not break down during your stay (especially with the
unrelenting salt air) and therefore, no refunds or adjustments
can be made for mechanical failure. We cannot take responsibility
for any other unexpected situations beyond our control such as
power outages, insects, roosters, weather, nearby construction
and the like.